:root{--primary: #5c5cf1;--primary-hover: #4a4ae2;--primary-light: #f0f0ff;--bg-main: #fcfcfd;--bg-side: #ffffff;--bg-rail: #f1f3f9;--bg-card: #ffffff;--text-main: #1a1c21;--text-muted: #717784;--text-inverse: #ffffff;--border: #eff1f5;--border-strong: #e2e4e8;--success: #00d084;--warning: #ffb800;--danger: #ff4d4f;--info: #1890ff;--shadow-flat: 0 1px 2px rgba(0, 0, 0, .04);--shadow-hover: 0 4px 12px rgba(92, 92, 241, .08);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 24px;--transition: all .25s cubic-bezier(.4, 0, .2, 1)}*{box-sizing:border-box;margin:0;padding:0}html,body{height:100vh;width:100vw;margin:0;padding:0;overflow:hidden}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;color:var(--text-main);background-color:var(--bg-main);line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3,h4,strong{font-family:Outfit,sans-serif;letter-spacing:-.01em}#app,.app-shell{height:100vh;width:100vw;display:flex!important;flex-direction:row!important;background:var(--bg-main)}#app:has(.auth-wrap){display:block!important}.nav-rail{width:72px;background:var(--bg-rail);border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:center;padding:24px 0;gap:20px;z-index:100;flex-shrink:0}.rail-logo{width:42px;height:42px;background:var(--primary);border-radius:14px;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:22px;margin-bottom:24px}.rail-item{width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:22px;color:var(--text-muted);cursor:pointer;transition:var(--transition);border:none;background:transparent;position:relative}.rail-item:hover,.rail-item.active{background:#fff;color:var(--primary);box-shadow:var(--shadow-flat)}.rail-item.active:after{content:"";position:absolute;left:-12px;top:12px;bottom:12px;width:4px;background:var(--primary);border-radius:0 4px 4px 0}.admin-shortcuts{display:flex;gap:12px;flex-wrap:wrap}.chip{display:inline-flex;padding:6px 14px;background:var(--bg-rail);border-radius:99px;font-size:13px;font-weight:600;color:var(--text-main);border:1px solid var(--border)}.rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:center;gap:20px}.rail-avatar{width:40px;height:40px;border-radius:50%;background:var(--primary-light);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;border:2px solid white}.main-content{flex:1;display:flex;flex-direction:column;min-width:0;height:100vh}.layout{flex:1;display:grid;grid-template-columns:380px 1fr 0px;grid-template-rows:100%;height:100%;min-height:0;background:#fff;transition:grid-template-columns .3s ease;overflow:hidden}.layout.has-detail{grid-template-columns:380px 1fr 340px}.overview-header{padding:24px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:20px;background:#fff}.overview-stats{display:flex;gap:12px;overflow-x:auto;padding-bottom:4px}.stat-pill{padding:10px 16px;background:var(--bg-rail);border-radius:12px;display:flex;align-items:center;gap:8px;font-size:13px;white-space:nowrap;transition:var(--transition);cursor:default;border:1px solid transparent}.stat-pill:hover{background:#fff;border-color:var(--border-strong)}.stat-pill small{color:var(--text-muted);font-weight:500}.stat-pill strong{color:var(--text-main);font-weight:700}.overview-actions{display:flex;gap:12px;align-items:center}.search-wrap{flex:1;position:relative}.search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-muted);font-size:16px;pointer-events:none}.overview-actions .input{background:var(--bg-rail);border-color:transparent;padding-left:42px;height:44px}.overview-actions .input:focus{background:#fff;border-color:var(--primary)}.overview-actions .select{width:160px;height:44px;background:var(--bg-rail);border-color:transparent}.inbox-conversations{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;height:100%;background:#fff}.inbox-tabs-container{padding:0 24px;border-bottom:1px solid var(--border)}.inbox-tabs{display:flex;gap:24px}.inbox-tab{padding:16px 0;background:transparent;border:none;border-bottom:2px solid transparent;font-size:14px;font-weight:600;color:var(--text-muted);cursor:pointer;transition:var(--transition)}.inbox-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.inbox-list{flex:1;overflow-y:auto;padding:12px}.inbox-item{padding:18px 16px;border-radius:16px;cursor:pointer;transition:var(--transition);margin-bottom:6px;border:1px solid transparent}.inbox-item:hover{background:var(--bg-rail)}.inbox-item.active{background:var(--primary-light);border-color:#5c5cf11a}.inbox-item-headline{display:flex;gap:16px}.inbox-avatar{width:48px;height:48px;border-radius:16px;background:var(--bg-rail);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;flex-shrink:0}.inbox-item.active .inbox-avatar{background:var(--primary);color:#fff}.inbox-item.active .inbox-tab-count{background:var(--primary);color:#fff;font-size:10px;font-weight:600;padding:2px 6px;border-radius:10px;margin-left:6px}.rail-status-container{display:flex;justify-content:center;margin-bottom:8px}.rail-status-dot{width:8px;height:8px;border-radius:50%;transition:all .3s ease;box-shadow:0 0 4px #0000001a}.rail-status-dot.online{background-color:#10b981;box-shadow:0 0 8px #10b98166}.rail-status-dot.offline{background-color:#ef4444;box-shadow:0 0 8px #ef444466}.inbox-main 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var(--border-strong);color:var(--text-main);border-bottom-left-radius:4px}.msg.agent{align-self:flex-end;background:var(--primary);color:#fff;border-bottom-right-radius:4px;box-shadow:0 4px 12px #5c5cf126}.composer{background:#fff;border-top:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.composer-tabs{display:flex;padding:0 24px;border-bottom:1px solid var(--border);align-items:center}.composer-tab{padding:16px 20px;background:transparent;border:none;font-size:14px;font-weight:700;cursor:pointer;color:var(--text-muted);border-bottom:2px solid transparent;transition:var(--transition)}.composer-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.composer-tab[data-composer-tab=note]{color:#d48806}.composer-tab[data-composer-tab=note].active{border-bottom-color:#d48806}.composer-tab-extra{margin-left:auto}.composer-shell{padding:12px 24px 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p{font-size:13px;display:flex;justify-content:space-between}.detail-accordion-body p strong{font-weight:600;color:var(--text-muted)}.detail-row{padding:12px;background:var(--bg-main);border-radius:12px;display:flex;flex-direction:column;gap:4px;font-size:12px}.detail-row strong{font-size:11px;text-transform:uppercase;color:var(--primary)}.detail-row small{color:var(--text-muted)}.admin-shell{height:100%;display:grid;grid-template-columns:280px 1fr;background:#fff}.admin-sidebar{border-right:1px solid var(--border);background:var(--bg-main);padding:32px 24px;display:flex;flex-direction:column;gap:32px}.admin-sidebar-brand{display:flex;flex-direction:column;gap:4px}.admin-sidebar-brand strong{font-size:18px;color:var(--text-main)}.admin-nav{display:flex;flex-direction:column;gap:8px}.admin-nav-btn{padding:12px 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#6366f14d;letter-spacing:-.5px}.ch-details{min-width:0;display:flex;flex-direction:column;gap:5px}.ch-name{font-size:15px;font-weight:700;color:var(--text-main);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.2}.ch-chips{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.h-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:6px;font-size:11px;font-weight:600;line-height:1.5;white-space:nowrap}.h-chip-dot{width:6px;height:6px;border-radius:50%;display:inline-block}.h-chip-green{background:#d1fae5;color:#065f46}.h-chip-green .h-chip-dot{background:#10b981}.h-chip-yellow{background:#fef3c7;color:#92400e}.h-chip-yellow .h-chip-dot{background:#f59e0b}.h-chip-gray{background:#f1f5f9;color:#475569}.h-chip-gray .h-chip-dot{background:#94a3b8}.h-chip-blue{background:#eff6ff;color:#1d4ed8}.h-chip-red{background:#fee2e2;color:#991b1b}.h-chip-red .h-chip-dot{background:#ef4444}.ch-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.ch-sep{width:1px;height:28px;background:var(--border-subtle);flex-shrink:0}.ch-select-group{display:flex;flex-direction:column;gap:1px}.ch-select-label{font-size:10px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;padding-left:2px}.ch-select-wrap{display:flex;align-items:center}.ch-select{border:none;background:transparent;font-size:13px;font-weight:600;color:var(--text-main);outline:none;cursor:pointer;padding:0 4px;max-width:130px}.ch-btn-primary{height:36px;padding:0 18px;border-radius:100px;font-size:13px;font-weight:700;white-space:nowrap;background:linear-gradient(135deg,#6366f1,#4f46e5);color:#fff;border:none;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 8px #6366f14d}.ch-btn-primary:hover{transform:translateY(-1px);box-shadow:0 4px 14px #6366f166}.ch-btn-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:var(--bg-rail);border:1px solid var(--border-subtle);color:var(--text-muted);transition:all .2s ease;cursor:pointer;flex-shrink:0}.ch-btn-icon:hover{background:var(--border-subtle);color:var(--text-main);transform:translateY(-1px)}.ch-btn-icon.active{background:var(--primary-light);color:var(--primary);border-color:var(--primary)}.chat-body{flex:1;display:flex;min-height:0;background:var(--bg-main);position:relative}.messages{flex:1;padding:40px;overflow-y:auto;display:flex;flex-direction:column;gap:20px;min-width:0}@keyframes toast-in{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes pulse-red{0%{background-color:transparent}50%{background-color:#ef444426}to{background-color:transparent}}.inbox-item.new-arrival{animation:pulse-red 2s infinite ease-in-out;border-left:3px solid #ef4444!important}.new-indicator{display:inline-flex;align-items:center;gap:4px;background:#ef44441a;padding:2px 6px;border-radius:4px;border:1px solid rgba(239,68,68,.2)}.new-dot{display:inline-block;width:6px;height:6px;background-color:#ef4444;border-radius:50%;box-shadow:0 0 6px #ef444499;flex-shrink:0;animation:pulse-dot 1.5s infinite}@keyframes pulse-dot{0%{transform:scale(.9);opacity:.7}50%{transform:scale(1.1);opacity:1}to{transform:scale(.9);opacity:.7}}.new-label{color:#ef4444;font-size:10px;font-weight:700;letter-spacing:.5px}.key-edit-mode{display:none!important}tr.is-editing .key-edit-mode{display:inline-block!important}tr.is-editing div.key-edit-mode.muted{display:block!important;margin-top:4px}tr.is-editing .key-view-mode{display:none!important}.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;position:relative;padding:24px;background:linear-gradient(135deg,#0f0c29,#302b63,#24243e);overflow:hidden}.auth-bg{position:absolute;inset:0;background:radial-gradient(ellipse at 20% 30%,rgba(99,102,241,.25) 0%,transparent 60%),radial-gradient(ellipse at 80% 70%,rgba(139,92,246,.2) 0%,transparent 60%);animation:auth-pulse 8s ease-in-out infinite alternate;pointer-events:none}@keyframes auth-pulse{0%{opacity:.6}to{opacity:1}}.auth-card{position:relative;z-index:1;width:100%;max-width:420px;background:#ffffff12;backdrop-filter:blur(24px);-webkit-backdrop-filter:blur(24px);border:1px solid rgba(255,255,255,.12);border-radius:24px;padding:40px 36px;box-shadow:0 32px 80px #0006,0 0 0 1px #ffffff0d inset;animation:auth-slide-up .4s cubic-bezier(.16,1,.3,1) both}@keyframes auth-slide-up{0%{opacity:0;transform:translateY(24px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.auth-logo{display:flex;justify-content:center;margin-bottom:16px}.auth-logo svg{filter:drop-shadow(0 8px 24px rgba(99,102,241,.5))}.auth-title{text-align:center;font-size:22px;font-weight:700;color:#fff;margin:0 0 4px;letter-spacing:-.3px}.auth-subtitle{text-align:center;font-size:13px;color:#ffffff73;margin:0 0 28px}.auth-tabs{position:relative;display:flex;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:12px;padding:4px;margin-bottom:28px;gap:0}.auth-tab{flex:1;position:relative;z-index:1;border:none;background:transparent;color:#ffffff80;font-size:13px;font-weight:500;padding:8px 12px;border-radius:9px;cursor:pointer;transition:color .2s}.auth-tab.active{color:#fff}.auth-tab-indicator{position:absolute;top:4px;bottom:4px;background:linear-gradient(135deg,#6366f1,#8b5cf6);border-radius:9px;box-shadow:0 2px 12px #6366f166;transition:left .25s cubic-bezier(.4,0,.2,1);z-index:0}.auth-fields{display:flex;flex-direction:column;gap:16px;margin-bottom:20px}.auth-field{display:flex;flex-direction:column;gap:6px}.auth-label{font-size:12px;font-weight:600;color:#fff9;text-transform:uppercase;letter-spacing:.5px}.auth-input{width:100%;background:#ffffff0f!important;border:1px solid rgba(255,255,255,.12)!important;border-radius:10px!important;padding:11px 14px!important;font-size:14px!important;color:#fff!important;transition:border-color .2s,box-shadow .2s,background .2s;box-sizing:border-box;outline:none}.auth-input::placeholder{color:#ffffff40!important}.auth-input:focus{border-color:#6366f199!important;background:#ffffff17!important;box-shadow:0 0 0 3px #6366f126!important}.auth-error{background:#ff4d4f1f;border:1px solid rgba(255,77,79,.3);border-radius:10px;padding:10px 14px;font-size:13px;color:#ff8080;text-align:center;margin-bottom:16px}.auth-submit{width:100%;padding:13px;background:linear-gradient(135deg,#6366f1,#8b5cf6);border:none;border-radius:12px;color:#fff;font-size:14px;font-weight:600;cursor:pointer;transition:opacity .2s,transform .15s,box-shadow .2s;box-shadow:0 4px 20px #6366f166;letter-spacing:.2px}.auth-submit:hover{opacity:.92;transform:translateY(-1px);box-shadow:0 8px 28px #6366f180}.auth-submit:active{transform:translateY(0)}.auth-submit:disabled{opacity:.5;cursor:not-allowed;transform:none}